Cos Cob Tv & Audio is the oldest electronics retailer in Connecticut and we are proud to now offer both in and out of Warranty repairs for Apple computers. Being an independent Apple Authorized Service Provider allows our prices to be extremely competitive and increases our efficiency in getting your device back to you. We offer a free diagnostic, so don't hesitate to bring us your Apple product for a quote. You can call us toll free at 855-861-2200 or e-mail us - sales@coscobtv.com
A few steps to take before bringing in your device:
Make notes about the problem(s) you are having. When problems occur, write a note with the time, what you were doing on the computer, and exactly what happened (error messages, odd sounds, shut-down, etc.)
Back-Up (if you can).If you are unable to backup your computer, we can do so for an additional charge. Many failures and repairs don't affect the hard drive or your data, but without a backup you will not be able to access your data until the repair is completed.
(Optional) If your computer's password is confidential, change it (if you can). We will need to know your administrative password for many repairs, so you may want to temporarily change it.
Coming into Cos Cob TV For Repair
Stop by for a free estimate, no appointment required. Check our store hours and come in at least 30 minutes before we close. Typically we'll get you in and out in 30 to 40 minutes. For iPhone repairs, we can normally have your repair completed in under 30-minutes if you have set an appointment with us.
Bring your power adapter. If you have a portable computer, an Apple display, or a Mac mini, please bring the power adapter. If you have a Power Mac, Mac Pro, or an iMac, we don't need any cables at all.
Don't bring your keyboard and mouse. Unless the problem you are experiencing is related to the mouse or keyboard, you don't need to bring those with you.
Please note that many computer repairs require a deposit. iPhone repairs do not require a deposit. Depending on the severity of the repair this deposit will range from $50-$200 and will be credited towards your total repair cost.
Ask us about upgrades! If you have been thinking about adding more memory (RAM) or a larger hard drive to your computer, we can often complete upgrades without adding time to the repair, making it the perfect time to boost the performance of your computer.
After Your Repair
Your technician will call you as soon as the repair is completed. Your receipt shows the phone number you gave us to call when the repair is completed.
Don't forget to bring your receipt! Your receipt is required to pick-up your completed repair.
Pick-up your repair (takes 10-20 minutes). All repairs need to be picked up within 45 days of repair completion.
Verify your issue was resolved. If you have further questions, you can call or e-mail us at sales@coscobtv.com or 855-861-2200.
Continue or start backing up your data. A repair is a good reminder that computers can and do sometimes fail. Take this opportunity to start backing up your data.
