FAQ

What is Cos Cob TV & Audio’s return policy?

Unopened Items may be returned to Cos Cob TV & Audio within 30 days from when you received your purchase for a full refund.  Opened items 30 calendar days less 10%.  The original packaging and accessories are required for all returns. Please let us know if you prefer an exchange, replacement, or refund when you contact us  to return your item. You are responsible for return shipping charges. Opened items will be charged a 10% restocking fee.

Defective items will be exchanged without a restocking fee. We encourage you to call the manufacturer of your item for technical support before returning it. About half the time, the manufacturer can fix the problem faster than we can replace the item. If you can not return the item to Cos Cob TV & Audio, almost all products have a manufacturer warranty that will provide a repair or exchange for the malfunctioning item.

The following items may not be returned once opened (defective items will be exchanged):

• Software
• Paper
• In-ear buds
• Printers with installed ink or toner
• Ink and toner

Labor costs are not refundable.

How do I return something by mail?

Please contact us for an RMA # by emailing sales@coscobtv.com or calling (203) 869-2277. Please let us know why you are returning the item and if you would like a replacement, exchange, or refund.

To return the product by UPS or FedEx, send to:
Cos Cob TV & Audio
Web Return RMA # [Your 7 Digit Number Here]
5 Strickland Road

Cos Cob, CT 06807

To return the product by United States Postal Service, send to:
Cos Cob TV & Audio
Web Return RMA # [Your 7 Digit Number Here]
5 Strickland Road 

Cos Cob, CT 06807

You must mark your RMA# on the shipping label and be sure to include all parts of the product being returned, including all original packaging, cables, manuals, etc. For faster processing, please email your return tracking number to sales@coscobtv.com.

We cannot refund your original shipping charges. You are responsible for all shipping charges except if the mistake was our fault.

Once your item is received by Cos Cob TV & Audio, your exchange, refund, or replacement will be processed within 5 business days. Refunds will be credited to the same credit card used to place the order. To check the status of any return, please email sales@coscobtv.com.

Returns: in person

Visit us at 5 Strickland Road Cos Cob, CT 06807

Make sure to bring all parts of the product being returned, including all original packaging, cables, manuals, etc. Refunds will be electronically credited back to the same credit card used to place the order. We cannot refund your original shipping charges. Refunds will be processed within 5 business days. To check on the status of any return, please email sales@coscobtv.com

What forms of payment does Cos Cob TV & Audio accept?

In our retail store we accept:

• Visa
• MasterCard
• American Express
• Discover
• Cash
• Money orders
• Cashiers Checks (requires photo ID)
• Personal Checks (requires check signer to be present with state-issued ID)
• Business Checks (requires person who picks up order to have a state-issued ID)

Can I use multiple forms of payment on one order?

This feature is not available on Coscobtv.com. If you call us at (203)869-2277or visit us, we can split your payment over multiple credit cards or.

Does Cos Cob TV & Audio offer a lay-away program or financing plans?

We do not have any financing options for individuals at this time.

Does Cos Cob TV & Audio charge sales tax?

Cos Cob TV & Audio charges sales tax on orders shipped to addresses in Connecticut state and picked up at our store. Sales tax is not charged on orders shipped outside Connecticut.

My business or school is tax exempt in Connecticut . How can I place an order?

First email your blanket tax exemption form to Sales@coscobtv.com or fax it to (203) 769-1635. Then call (203) 889-2277 to place your order by phone. We cannot process tax exempt orders through our website at this time. Once we have a blanket tax exempt form on file for your organization, future purchases can be processed as tax exempt through phone sales or at our retail store.

If you've placed an order on Cos Cob TV & Audio.com and need the sales tax charge refunded, please email Sales@coscobtv.com. We can process a sales tax refund up to 30 days after your order was placed.

What are Cos Cob TV & Audio's pricing policies?

All prices are final at the time of sale. Prices are subject to change without notice. We may refuse orders for products with pricing typographical errors.

Why did I get call from Cos Cob TV & Audio's verification department requesting more information?

In order to prevent credit card fraud and offer you the lowest prices possible, we may require additional information to process your order. In order to prevent these delays, please call your credit card company to authorize your shipping address (if it is different from your billing address).

If your order requires additional verification, you will receive a call and/or email from us within one business day of placing your order. Your order will not be processed until we hear from you.

Online credit card fraud is a major problem. Fraud forces businesses to charge higher prices, credit card companies to charge higher fees, and consumers to spend an average of 30 hours recovering from identity fraud. Educate yourself about common scams and protect your personal information with tips from avoiding spam, viruses, and other deliberately bad stuff. Another good resource for internet fraud is the FBI's LooksTooGoodToBeTrue.com education site for consumers.

What are Cos Cob TV & Audio’s shipping policies?

We offer the following shipping services:

• Ground (delivers in 4–5 business days after shipping)
• Two Day (delivers in 2 business days after shipping)
• Next Day (delivers in 1 business days after shipping)
• Store Pickup at our Cos Cob, CT location
  

Out of stock products will take longer to ship. Call (203) 869–2277to verify the availability of any product.

PO Boxes & Military Addresses: We do not currently ship to APO/FPO addresses.

We require a signature for delivery on most orders. You will receive a tracking number after your order ships. The carrier will attempt to deliver up to three times. You may also have the package held for pickup at your local UPS or FedEx center. To have your package held or redelivered, follow the instructions on the call slip left on the first delivery attempt.

Cos Cob TV & Audio ships items Monday through Friday except on these holidays:

• Martin Luther King Jr. Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Day after Thanksgiving
• Christmas Day
• New Year's Eve
• New Year's Day

Can I use my own FedEx or UPS account number for shipping charges?

Call (203) 869-2277to place your order and have it shipped using a corporate account.

Can I pick up my order at Cos Cob TV & Audio's retail store?

Can Cos Cob TV & Audio deliver orders outside the United States?

Cos Cob TV & Audio can not ship orders internationally.

Can I upgrade the memory (RAM), hard drive, video card, or battery?

Of course! Just ask us in the special instructions field when you place your order. We'll contact you with all your upgrade options.

Is Cos Cob TV & Audio  an Authorized Apple Reseller ?

Yes. We are authorized to sell Apple products.